
Spruce Health Reviews
(Rated by 15 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.7
Base on 15 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Shipping & Delivery4.7
- Customer Service4.6
- Price & Quality4.2
- Return Policy4.7
Recent Customer Reviews (15)
Gary Widener
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Christian Jenkins
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Smári Martinsson
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Walter Corpuz
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Karolin Moeller
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Arienne Bouvier
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Borhala Szölösi
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Gayr Arsanukayev
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Ásmundur Gottskálksson
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Lewis Pope
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Spruce Health Pricing
Basic Plan
$24 per user, per month
Communicator Plan
$49 per user, per month
Spruce Health Pros & Cons
Pros
1
User-friendly interface: The platform is praised for being simple, intuitive, and easy to navigate, which helps streamline workflows in medical practices.
2
Efficient communication tools: It offers unified patient communication including 2-way SMS texting, voicemail transcription, secure messaging with clients and teammates, and the ability to send large documents.
3
Telehealth capabilities: Supports virtual visits from anywhere with secure video conferencing and teletherapy options that facilitate seamless transitions to remote care.
4
HIPAA compliance: Ensures privacy and security of patient information which is critical for healthcare providers.
5
Customer support: Generally noted as quick, responsive, courteous, and helpful by many users.
6
Workflow automation features: Includes clinical questionnaires for screening patients in advance, task assignment within conversations, shared inboxes for team collaboration, digital payments integration to get paid faster.
7
Fax service efficiency: Provides reliable faxing with feedback on transmissions which is valued by users needing this functionality.
8
Improved Patient Communication: Centralizes communication channels making it easier for clinics to connect securely with patients anytime from anywhere.
9
Enhanced Productivity: Automation reduces administrative burden allowing providers to focus more on patient care rather than routine tasks.
10
Revenue Growth Support: Streamlined workflows help practices grow by freeing up time for revenue-generating activities while improving documentation accuracy through digital forms during visits.
11
Confidentiality Assurance: Strong emphasis on privacy helps build patient trust by ensuring communications are secure and confidential.
12
Seamless Telehealth Transition: Supports rapid adoption of teletherapy or telemedicine services without disruption.
CONS
1
Limited integration capabilities: Some users find the platform basic with limited integration options compared to other systems; additional functionalities would be beneficial especially virtual platform enhancements.
2
Recent updates causing issues: Certain updates have reportedly made the app less usable for some practices leading to loss of clients or time inefficiencies; customer support has been criticized as inadequate during these times by some users.
3
Number porting delays: The process of porting phone numbers into Spruce can be lengthy and disruptive to operations.
4
HIPAA compliant texting limitations: Patients must use the Spruce app for HIPAA-compliant texting which may restrict ease of communication outside the app environment.
5
Feature restrictions on lower tiers: Some important features are only available at higher subscription levels requiring additional payment; this limits access for smaller or budget-conscious practices initially adopting it.
Spruce Health Features and Benefits
Features
User-friendly interface
The platform is praised for being simple, intuitive, and easy to navigate, which helps streamline workflows in medical practices.
Efficient communication tools
It offers unified patient communication including 2-way SMS texting, voicemail transcription, secure messaging with clients and teammates, and the ability to send large documents.
Telehealth capabilities
Supports virtual visits from anywhere with secure video conferencing and teletherapy options that facilitate seamless transitions to remote care.
HIPAA compliance
Ensures privacy and security of patient information which is critical for healthcare providers.
Customer support
Generally noted as quick, responsive, courteous, and helpful by many users.
Workflow automation features
Includes clinical questionnaires for screening patients in advance, task assignment within conversations, shared inboxes for team collaboration, digital payments integration to get paid faster.
Fax service efficiency
Provides reliable faxing with feedback on transmissions which is valued by users needing this functionality.
Unified Communication Platform
Enables secure messaging with patients and teammates via text, audio notes, files, and voicemail transcription. Supports 2-way SMS texting and group messaging with task assignments.
Telehealth Capabilities
Offers secure video visits from anywhere, facilitating virtual care delivery.
Clinical Tools
Includes patient screening through clinical questionnaires sent in advance to streamline appointments.
Workflow Automation
Automates common workflows and responses to save time for healthcare providers.
Team Collaboration
Allows private coordination within patient conversations, shared inboxes, conversation assignments, paging teammates within chats, and professional phone lines with call routing features like phone trees.
E-fax Integration
Send and receive faxes digitally from phones or web platforms.
Digital Payments
In-app payment processing to accelerate revenue collection.
Referral Management
Facilitates sending, receiving, and coordinating referrals with professional contact sharing.
Improved Patient Communication
Centralizes communication channels making it easier for clinics to connect securely with patients anytime from anywhere.
Enhanced Productivity
Automation reduces administrative burden allowing providers to focus more on patient care rather than routine tasks.
Revenue Growth Support
Streamlined workflows help practices grow by freeing up time for revenue-generating activities while improving documentation accuracy through digital forms during visits.
Confidentiality Assurance
Strong emphasis on privacy helps build patient trust by ensuring communications are secure and confidential.
Seamless Telehealth Transition
Supports rapid adoption of teletherapy or telemedicine services without disruption.